How to File a Pearson Claim: The Complete Guide

How to File a Pearson Claim: The Complete Guide

You want to fix one problem fast. This guide shows you how to submit the right Pearson claim on your first try. Think of it like a map: pick your path, grab your checklist, and go. Quick check: do you know which type of claim you need to submit today?

Download: Pre‑Claim Checklist (PDF) to save time.

Quick Answer: Pick Your Pearson Claim Type

“Pearson claim” can mean different things. Choose the path that fits your job-to-be-done.

Claim Type	When to Use	Where to File
Pearson VUE test-day issue (a “case”)	Your exam was disrupted or the test center closed	Pearson VUE customer service
Edexcel/BTEC certificate claim (single or bulk)	You need to claim vocational certificates or manage eligibility	Bulk claim guide and Claims & Certification
Product return (RMA)	You need a Return Material Authorization for Pearson products	Returns Overview (OASIS)
Employee/contractor expense claim	You need to submit expenses for reimbursement	iExpenses: Add New Claim
Class action settlement claim	You received a notice and are eligible for a settlement payment	Official settlement FAQ and filing info

Jump to a Section

• File a Pearson VUE claim (test-day issue)
• Submit Edexcel/BTEC certificate claims
• Request a Return (RMA) in OASIS
• Submit an expense claim in iExpenses
• File a class action settlement claim
• Check status and get support

Pre‑Claim Checklist (Download)

Gather these before you start. It’s like packing your backpack so you don’t have to run back for missing items.

• Account login details for the right platform (Pearson VUE, Edexcel Online, OASIS, iExpenses).
• Official IDs (Candidate number, learner number, order number, or contract number).
• Dates, locations, and claim eligibility proofs (e.g., test date, center ID, cohort, order invoice).
• Evidence: photos, receipts, emails, screenshots, or error messages.
• Contact email and phone number you check often.
• Any reference or case numbers already assigned.

Tip: If you need a contract number for expenses, you can find it on the first page as noted in iExpenses guidance.

How to File a Pearson VUE Claim (Test-Day Issue)

This path covers the Pearson VUE claim process when your exam had a problem. Your goal: submit a case and get a fair fix fast.

1. Report the issue on test day. Tell the test administrator right away. A case will be filed; most are resolved in 3–5 business days as noted on Pearson VUE customer service.
2. Collect details. Write down your exam program, test date and time, test center location or online proctor, error messages, and any case number given.
3. Contact your program’s support team. If you still need help, use chat, phone, or email via VUE customer service. They can view your case and next steps. You can also file a complaint about a Pearson test center with them if needed.
4. If the center closed, look for an email with a reschedule link (see the closure guidance on VUE support). Keep your email updated in your profile.
5. Watch your inbox. Replies and receipts go to the test-taker only for security, per VUE.

Outcome: You’ve submitted a Pearson claim through VUE and know how to track it. If systems seem slow or down, check the Pearson System Status site.

How to Submit Edexcel/BTEC Certificate Claims (Single or Bulk)

Use this for Edexcel Online claims like BTEC certificate claims and checking claim eligibility.

1. Sign in to Edexcel Online. Make sure your center permissions are correct.
2. For bulk claims: Follow the step-by-step instructions in the BTEC/NVQ Bulk Claim Process. This guide explains how to create a bulk certificate claim for multiple learners.
3. Check eligibility or fix issues: Use the Claims & Certification resources for eligibility checks, amending submitted claims, and handling grades.
4. Submit your claim(s). Review learner details carefully. Attach evidence if needed. Submit and save your reference.
5. Track status and download reports: You can do this in Edexcel Online per Check Claim Status.

Outcome: You can submit Pearson claim entries for BTEC certificates and check Pearson claim status later. If you’re unsure which route to take, start with Claims & Certification.

Common Questions for Edexcel/BTEC

• How to claim BTEC certificates? Use the bulk claim guide for multiple learners or submit single claims via Edexcel Online, then track via claim status.
• Can I remove or amend a claim? Yes—see options in Claims & Certification.
• Digital credential? Many qualifications now also link to digital credential systems; check your program’s guidance for issuing or verifying digital certificates.

How to Request a Pearson Product Return (RMA)

For the Pearson product return policy, the fastest way to create a Return Material Authorization (RMA) is through OASIS.

1. Open OASIS. Go to Returns Overview. In OASIS, navigate to “Claims & Returns” > “Request an RMA.”
2. Enter order details. Add order number, product info, reason for return, and any serials or batch numbers.
3. Attach proof if asked. Upload invoices, photos, or other required documents.
4. Submit and watch for email. You’ll receive next steps and, if approved, return labels or instructions.
5. Ship items as directed. Pack well and keep tracking numbers.

Outcome: You’ve started an RMA in OASIS and know the next actions.

How to Submit an Expense Claim in iExpenses

Use this when you need to submit Pearson claim expenses for work.

1. Open iExpenses. Click “Add New Claim.” See the note in iExpenses help.
2. Fill in the details. Add dates, categories, amounts, currency, and description.
3. Find your contract number. It’s on the first page as noted by Pearson Support.
4. Attach receipts. Scan or photo images should be clear and readable.
5. Submit and save the claim ID. You can return later to edit if your policy allows.

Outcome: Your expense claim is in. Track approvals in your iExpenses dashboard.

How to Submit a Class Action Settlement Claim (If Eligible)

If you received a notice, you may file through the official settlement site. This is managed by a settlement administrator, not by regular Pearson support.

1. Confirm eligibility. Read the official settlement FAQ to see if you’re in the class.
2. File online or by mail. You can submit a claim online or download and mail a form, as noted by Claim Depot and the official FAQ.
3. Provide accurate info. Name, email, address, and any IDs the site requests. Keep a copy of your submission.
4. Submit before the deadline. Late claims may be denied.

Note: Use only the official settlement site linked above. Don’t share sensitive data unless the site requests it securely. This guide isn’t legal advice.

Check System Status and Get Support

• System status: If a site seems slow or down, check the Pearson System Status site and the public status page for updates.
• 24/7 technical help: See Contact Pearson 24/7 Technical Support or the general Contact Us page.
• Pearson VUE programs: Use your program’s customer service page for chat, phone, or email.

Decision Tree: Which Pearson Claim Should I Use?

• Had an exam issue today? Go to Pearson VUE support to file a case.
• Need BTEC/Edexcel certificates? Use Bulk Claim Process and manage via Claims & Certification.
• Returning products? Request an RMA in OASIS via Returns Overview.
• Submitting expenses? Start in iExpenses.
• Got a settlement notice? File through the official settlement site.

FAQs

Where can I find my contract number for an expense claim?

In iExpenses, your contract number is on the first page of the claim.

How long do Pearson VUE cases take?

Most cases are investigated and resolved within 3–5 business days per VUE customer service.

How do I check Edexcel claim status?

In Edexcel Online you can check status and download a report (see Check Claim Status).

Can I remove or amend a submitted claim?

Yes—see Claims & Certification for guidance on removing/amending claims and handling grades.

What if Pearson systems are down?

Check the System Status site and the status page, then retry.

Your Next Step

Pick your claim path above, use the checklist, and submit. You’ve got this. If you get stuck, open the linked support page for that path and reach out via chat or phone.